# 7-day refund and cancellation policy > How refund eligibility is handled for HostCupid hosting, domains, licences, website projects and managed services. Canonical URL: https://www.hostcupid.com/refund-policy.html [Home](/)›Refund policy Effective 27 July 2026 # 7-day refund and cancellation policy HostCupid Web Solutions Private Limited, trading as HostCupid, provides a 7-calendar-day refund-request window for eligible first-time purchases. Refund eligibility depends on the purchased service. Domains, licences, third-party fees, completed work, consumed resources and renewal periods may be non-refundable. **The simple rule** - Submit an eligible dissatisfaction or cancellation request within 7 calendar days. - A satisfaction refund is not available after using a service for weeks or months. - Third-party purchases and completed professional work are not refundable. - Billing errors and mandatory legal rights are handled separately. - Back up required data before cancellation. [Hosting](#hosting-refund)[Website and professional work](#professional-refund)[Excluded charges](#excluded)[Renewals](#renewal)[How to request](#request) ## 1. Seven-calendar-day request window An eligible refund request must reach info@hostcupid.com within 7 calendar days from the initial activation date or, for a professional service that has not yet been activated, from the initial payment date. The request should identify the service, invoice, reason and the remedy already sought. A customer cannot use a service for an extended period and later request a satisfaction refund based only on a change of mind or dissatisfaction. After the 7-day window, fees are non-refundable except for a verified billing error, a specific written commitment, a failure that law requires HostCupid to remedy, or another mandatory statutory right. ## 2. Eligible new hosting purchases For an eligible first-time shared, WordPress, reseller or master-reseller hosting purchase, the customer may request cancellation and refund of the initial base hosting fee within 7 calendar days if the service is not suitable or the customer is not satisfied. Eligibility requires that the account is not suspended for abuse, fraud, chargeback, unlawful activity or a material Acceptable Use Policy violation. The guarantee applies once per customer, business, payment source and substantially related account, and cannot be repeatedly used for free service consumption. HostCupid may first offer reasonable help, correction or plan guidance. The customer remains free to proceed with an eligible cancellation request within the 7-day window. ## 3. Website, design, repair, SEO and professional services A customer may request cancellation within 7 calendar days, but professional work is not an unconditional trial. HostCupid may deduct the fair value of discovery, meetings, analysis, design, development, content, configuration, migration, repair, reserved capacity and other work already completed, together with non-recoverable commitments made for the project. If no material work has started and no third-party cost has been committed, the eligible amount may be refunded. A completed or approved milestone, delivered audit, consumed consulting session, emergency repair, migration or completed monthly service period is not refundable merely because the customer later changes direction. For monthly website care, SEO or support, cancellation normally prevents the next billing cycle. The current cycle is non-refundable once scheduled work or service availability has begun, unless the written order states otherwise. ## 4. Non-refundable and excluded amounts - Domain registration, renewal, transfer or redemption charges - SSL certificates, commercial software, themes, plugins, fonts, stock media and other licences - Dedicated IPs, supplier add-ons, paid APIs and external platform charges - Migration, setup, restoration, investigation, cleanup and custom configuration already performed - Payment, bank or currency costs that are actually non-recoverable and may lawfully be deducted - Usage, overage, consumed resources and services suspended or terminated for breach - Promotional, free, trial, credit, goodwill or complimentary amounts not actually paid Tax adjustments and credit notes will be handled according to applicable law and the original invoice. ## 5. Renewals, upgrades and add-ons Renewal payments are non-refundable after the renewed service period begins, except for a duplicate charge, billing error, written exception or mandatory legal right. Customers should cancel unwanted hosting services before the renewal date shown in the invoice or hosting client area. Upgrades, add-ons and extra resources are not covered by a new 7-day satisfaction window unless the order expressly says so. A plan change does not restart the original refund period. ## 6. Cancellation, data and service closure Cancellation may result in account closure and deletion of website, database, email and backup data. The customer must obtain and verify any required export before requesting immediate termination. HostCupid is not required to keep data after the applicable service ends unless a written commitment or law requires it. ## 7. Chargebacks and payment disputes Contact HostCupid first so a billing or service issue can be investigated. An unauthorised-payment right is not affected. A chargeback or payment reversal concerning an active service may cause restriction or suspension while the dispute is reviewed because continued service would otherwise remain unpaid. ## 8. How to request a refund review Email info@hostcupid.com within the applicable 7-day window and include: - Customer and business name - Invoice number and payment reference - Service or project name - Activation or payment date - Reason for cancellation or dissatisfaction - Confirmation that required data has been backed up HostCupid will verify eligibility, completed work, supplier costs, account conduct and the written order. Approval is not automatic merely because a request was acknowledged. Approved refunds are normally initiated to the original payment method within 7–10 business days; the bank or payment provider may require additional time. ## 9. Fair treatment and statutory rights This policy is intended to give customers a clear early cancellation route while protecting HostCupid from months of service use, completed labour and irreversible supplier costs. It does not exclude a refund, repair, replacement, credit or other remedy that applicable law makes mandatory. **Refund request contact**Email info@hostcupid.com from the registered customer address and include the invoice and reason within 7 calendar days.